Audioscan

Product Manuals
All the product support you need to get the most out of your equipment.
Verifit2
Verifit 2 User’s Guide
Verifit2 Brochure
Verifit2 Spec Sheet
Axiom
Axiom User’s Guide
Axiom Brochure
Axiom Spec Sheet
Audioscan Noah Module
Audioscan Noah Module User’s Guide
Support by Product
Axiom
Learn more
Skull Simulator
Learn more
Noah Module
Learn more
Software Update
Updating Audioscan System Software
Learn how to update the system software of the Verifit2, Axiom, RM500 SL, and Verifit using a USB.
10 min watch
Recent Software Updates
Learn about the latest software releases for the Verifit2 & Axiom
Software Update
2023.2 Software Features
Learn what features were introduced in software version 2023.2.
9 min watch
Software Update
2023.1 Software Features
Learn what features were introduced in software version 2023.1.
8 min watch
Software Update
2022.2 Software Features
Learn what features were introduced in software version 2022.2.
8 min watch
View all
FeatureDescription/BenefitSoftware ReleaseProducts
OTC/DTC Test Suite2023.2Verifit2
Easy IP Address Selection2023.2Verifit2 & Axiom
Japanese Screen Text2023.2Verifit2 & Axiom
New Audioscan Noah ModuleNew software improving user experience.2023.1Audioscan Noah Module
Direct-to-PC networkingSimplify the networking process.2023.1Verifit2 & Axiom
Improved audiometric data entryEasier and simpler data entry.2023.1Verifit2 & Axiom
Software updates via internet2022.2Verifit2, Axiom, & Noah Module
Personalized test setups2022.2Verifit2
Multiple wireless networks configurations2022.2Verifit2 & Axiom
Simultaneous binaural insertion gain2022.2Verifit2
Delta target view2022.1Verifit2
Delta comparison view2022.1Verifit2
Remote control from mobile device2022.1Verifit2 & Axiom
Custom files in loss simulator2022.1Verifit2
Speechmap table-view improvements2022.1Verifit2
Ambient noise level check2022.1Verifit2
Skull simulator support for Ponto 5 & Baha 62022.1Verifit Skull Simulator
Selectable averaging time in speechmap2021.2Verifit2 & Axiom
Update software from Noah Module2021.2Verifit2, Axiom, & Noah Module
Counseling tool update2021.2Verifit2
Repairs and warranty
Effective date: April 3, 2023
Audioscan warranty information
Coverage
The limited warranty is for a period of 2 years from the date of shipment of the instrument. The limited warranty on replacement parts is 1 year from the date of shipment. The limited warranty on battery pills – whether shipped with an Audioscan instrument or not – is for 90 days from the date of shipment.

The Audioscan Limited Warranty covers the following:
Defects in hardware materials and workmanship on Audioscan equipment and replacement parts.

The Audioscan Limited Warranty does not cover the following:
Damage, deterioration or malfunction resulting from alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, or exposure to moisture, fire, power surges, or acts of nature;
Obsolescence of technology or obsolescence of compatibility with other non-Audioscan products.
Instruments or components that have been repaired or serviced by individuals either not authorized or not trained by Audioscan to perform such services.
Shipping damage to materials in transit.
Who is covered
The original purchaser of equipment and/or replacement parts from an authorized Audioscan distributor is covered by this limited warranty.
What Audioscan will do
In the event of a claim under this limited warranty, Audioscan will repair and/or replace any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore the product to its proper operating condition.
What Audioscan will not do
Audioscan will not pay for transportation, or insurance during transportation, of items returned to Audioscan. These must be provided by the owner and if uninsured, Audioscan will not assume any risk of loss or damage during shipment.
Audioscan will not pay travel expenses for on-site servicing.
How to initiate a warranty claim
To obtain a remedy under this limited warranty, you must contact the authorized Audioscan reseller from whom you purchased this product. Do NOT return material directly to Audioscan without authorization.
Limitation on liability
The maximum liability of Audioscan under this limited warranty shall not exceed the actual purchase price paid for the product.
Audioscan does not warrant that the products will meet the requirements of representative or customers and in no event shall Audioscan be liable for any indirect, incidental, special or consequential damages, including loss of profits, revenue, data, or use, incurred by representative, or any customers or any other person, whether in an action in contract or tort, even if representative, any of Audioscan’s customers or any other person has been advised of the possibility of such damages.
The products are provided “as is” without warranty of any kind, either express or implied, except as has been specified by Audioscan in this document.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUDIOSCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation on warranty
This warranty gives the purchaser specific legal rights and the purchaser may also have other rights which vary between jurisdictions in different states, provinces or countries. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Audioscan repair information
How to initiate a repair
To initiate a repair, you must contact the authorized Audioscan reseller from whom you purchased this product. They will provide support to troubleshoot your equipment and determine which parts to repair. Do NOT return material directly to Audioscan without authorization.
Our offices
Find a Distributor
Are you from the US? Please find your local sales and service office at the below map, or contact our US distribution network e3 Diagnostics directly at (800) 323-4371 or info@e3diagnostics.com
Connect
Get in Touch
We’re here to assist you. Contact us for any inquiries.
Email
Drop us a message and we’ll get back to you soon.
support@audioscan.com
Phone
Give us a call and our team will be happy to assist you.
+1 (800) 265-2093
Office
Mailing address
20 Ludwig St, Dorchester, Ontario, Canada, N0L 1G4
Contact Us
Contact Us
First
Last
What product can we help you with?